Privacy Policy
Last updated: January 12, 2025
Introduction
Welcome to SanctuAI. We value the protection of your personal data. This privacy policy explains how we collect, use, store, and protect your information when using our AI companion preservation service.
Data we collect
We collect the following types of data to provide our services:
- Account information: email, username, hashed password
- Sanctuary data: names, descriptions, personalities, and traits of your AI companions
- Conversations and memories: exchanged messages and memories imported from other platforms
- Usage data: usage frequency, features used, preferences
- Technical data: IP address, browser type, device used
How we use your data
Your data is exclusively used to:
- Provide and maintain the SanctuAI service
- Personalize your experience and Sanctuary
- Improve our features and artificial intelligence
- Communicate with you regarding your account and our services
- Ensure security and prevent abuse
Third-party services
We use trusted third-party services for:
- AI Providers (OpenAI, Anthropic, Google): generating your companions' responses
- Payment Processors (Stripe): handling transactions securely
- Hosting Services: securely storing your data
Your rights
In accordance with GDPR and international data protection laws, you have the following rights:
- Right of access - Obtain a copy of all your personal data
- Right to rectification - Correct inaccurate or incomplete data
- Right to erasure - Request deletion of your data (right to be forgotten)
- Right to portability - Receive your data in a structured and reusable format
- Right to restriction - Limit processing of your data in certain circumstances
- Right to object - Object to processing of your data for certain purposes
Data security
We implement robust technical and organizational security measures to protect your data. This includes strict access controls and regular security audits. Your passwords are hashed and never stored in plain text.
Data retention
We retain your personal data as long as your account is active. After account deletion, your data is permanently erased within 30 days, unless a longer retention period is required by law. You can export all your data at any time from your profile.
International transfers
Your data may be transferred and stored on servers located outside your country of residence. We ensure all transfers comply with applicable laws and include appropriate safeguards, such as European Commission Standard Contractual Clauses for transfers outside the EU.
Protection of minors
SanctuAI is not intended for individuals under 16. We do not knowingly collect personal data from minors. If you are a parent and believe your child has provided us with information, contact us immediately.
Changes to this policy
We may update this privacy policy. In case of significant changes, we will notify you by email or via a notification on our site. We encourage you to review this policy regularly.
Contact us
For any questions regarding this privacy policy or to exercise your rights, contact us at: [email protected]. You also have the right to lodge a complaint with your country's data protection authority.